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The Readiness and Response Manager (RRM)

5.00 to 10.00 Years   Bangalore   11 Apr, 2022
Cisco Systems, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    What Youll DoWithin Lifecycle Alignment, Readiness and Response (LARR), we improve the customer experience by collaborating across Cisco to drive unification on serviceability, key joint critical initiatives, service and product readiness, and lifecycle management.Who Youll Work WithWe engage with organizations such as Delivery Support, Global Supply Logistics Operations (GSLO), Business Entities Product Management and Engineering, Supply Chain, Product Quality Engineering, CX Professional Services, and CX Product Management throughout the product and service support lifecycle.You will have exposure and interaction with senior-level decision-makers and established relationships with people across the different organizations. You demonstrate executive presence and the ability to be a successful Readiness Response Manager in an unstructured collaborative environment.Who You Are Role & Responsibilities:The Readiness and Response Manager (RRM) assumes responsibility for ensuring Service is enabled throughout the Product Lifecycle, from the product Concept stage until the End of Life. RRMs represent the Services organization in Cisco Product Development Methodology where RRMs partner closely with engineering teams to understand the product roadmap and prepare the respective Services Technology organizations for First Customer Shipment (FCS).The Readiness and Response Manager (RRM) is responsible to communicate to Cisco customers and internal stakeholders Cisco s product issues that may impact their business and provide them Engineering s solutions to prevent business disruption.RRMs also partner cross-functionally with global stakeholders to address product issues that impact the customer user experience. Responsibilities include and not limited to the following:
    • Ensure the Business Entity Product Management (BE PM) and the CX Product Management (CX PM) teams collaborate during the development of new products and align service strategy with the product/solution to the go-to-market strategy.
    • Develop and deliver the service readiness delivery strategy and plan for each new product, solution, and service for each phase of the development cycle. Work closely with Business Entities, CX Product Management, Global CX Centers Global Service Logistics and Operations (GLSO), NPI Training, Third Party Vendor Management, and CX Lab Operations to design and implement the plan for launch or First Customer Ship.
    • Drive teamwork and collaboration decision making with Engineering, Supply Chain Operations and Customer Experience teams to determine the best approach to address the customer needs affected by a known defect. This can result in RRM writing a Field Notice that communicates the problem to our external and/or internal customers and develop an Upgrades Management Program Including Reporting (UMPIRE) that replaces defective products from the field.
    Qualifications:Experience working optimally with global virtual teams and establish business relationships.
    • Ability to thrive in a fast paced, highly cross-functional, complex, deadline driven environment
    • A passion for solving complex problems
    • Show business judgment and an ability to think strategically, prioritize well and implement methodically
    Required: BS / MS in Computer Science, Computer Engineering or similar technical degreePreferred: MBA or other advanced degree, Project Management Professional (PMP) certification or other project / process certification5+ years work experience in the technology industry,

Keyskills :
incident managementcustomer relationsdeliverymeeting facilitationproposal writingthird party vendor managementsupply chain operationssupply chainvirtual teamsproduct quality

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