Territory Manager - Sales/Retail Operations

Job Description

Territory Manager - International Toy Retail BrandLocation: BangaloreBrand: ToysRUs / BabiesRUs / Build-a-BearReports to: Business HeadOrganisation: TablezResponsibilities:MAINTAINING STORE STANDARDS:1. To visit the store as per the plan decided at the beginning of the month in conjunction with other departments and discussion with the retail manager.2. Review store for general housekeeping, purchase, repairs, replacement of any store assets.3. Undertake detailed implementation of merchandising plan for stores as per plan.4. Review stores as per standard check-list for record books, collectables, documentation related to store operations.5.Review of staff for a complete customer service standards, staff discipline and motivation.6. Review of Store Manager for their managerial skills, planning, timeliness,Sales and Commercial Performance:1. Prepare and participate in the preparation of sales budgets for The assigned cluster. Ensure budgetary turnover are met timely with proper cost control.2. Maximize sales and profitability of the concept through clusters stores3. Maximize productivity targets ( sales per sqft, ATV, Conversion etc)4. Formulate and implement retail strategies and procedures in discussion with the Line manager or business head.5. Control costs within budgetary guidelines6. Identify internal and external commercial opportunities7. Ensure effective Stock and Space Management8. Conduct SWOT review to analyse the customer profile9. Provide monthly feedback on competitor and event activities10. Suggest improvements based on benchmark practicesInventory Management & Stock Distribution:1. Ensure effective Inventory and Warehouse management for the concept in the territory ( order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage)2. Review and analyse stock and sales reports monitoring over and under stocks, implementing corrective action to be taken3. All defective / damages should be cleared as per the standard norms / Stock checks should be carried out with the inventory team from time to time. All variances are answerable and should be accounted from time to time4. Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action5. Ensure pricing of merchandise as per norms and matrix format6. Provision of weekly & monthly feedback to Concept on sales, stock positions and product feedbackBusiness Management & Development:1. Strategize and seek opportunity for concept expansion in the territory2. Manage roll-out of new projects and time bound implementation of projects3. Research and look for good property and locations4. Understand Territory dynamics (demographics, consumer behaviour, market understanding5. Coordinate with retail team staff for initial set up.Operational Standards and Management:1. Prepare Territory operating plan (new store, seasonal and store) and ensure effective implementation2. Ensure all the stores are in compliance with the store operating and customer service standards3. Ensure store Auditing to fix BOE and LP related gaps and resolve.3. Ensure all the stores are in compliance with the company policy on employment and state laws, health and safety standards4. Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company5. Ensure all store sales, promotions are planned effectively, executed and promptly and maintained professionallyPeople Management:1. Manage and support in team recruitment2. Conduct staff welfare activities (housing and transport)3. Ensure that all new recruits understand their job and inducted well within the company4. Assist store manager in grievance handling and disciplinary actions5. Ensure skill development of showroom staffs through Learning & Development6. Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans. 7. Set KRAs for direct reports and conduct performance appraisal8. Oversee staff deployment and drive motivation levels of the direct reportees,

Keyskills :
marketingcustomer serviceretailstaff welfarebusiness developmentcorrective actiontargetnew projectsstate lawsservice standardsskill developmentorder managementsales