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Technical Writer

20.00 to 22.00 Years   Bangalore   13 Oct, 2021
PayPal Holdings, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaTechnical Writing
EmploymentTypeFull-time

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.Responsibility over technical support knowledge management content, including onsite support SOPs, MyIT Self-Help, digital signage, and other related content when requested.Create, maintain, and organize knowledge management tasks involving creation and management of:

  • MyIT Self-Help KB (Service Now)
  • Create new articles as needed or on request
  • Monitor user feedback data and update article content as needed
  • Provide access, training, and support to other article writers/approvers
  • Complete 6 month review process, working with SMEs to update or re-certify knowledge articles based on Next Review Date
  • Confluence and/or SharePoint content providing L2/L3 support resources
  • Collaborate with Learning Management to align support content with training materials and communications
  • Coordinate with and support GSD knowledgebase in OKM/Info Center
  • Ownership of GSD_Agent IDM role
  • Email messaging and other communication documentation
Work directly with subject matter experts (SME) to thoroughly and accurately document processes, policies, and publish support and self-help articles.Participate in knowledge management strategy and process improvement initiatives.
  • Utilize cross-team collaboration to learn and implement best practices for KM.
Identify and report gaps in documented process, inaccurate information, etc.Assist to support internal social media (Slack #yourtechnews) channels to involve, interact with, and educate end users. Develop and post content to attract and engage group members.For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.R0078484 ,

Keyskills :
strategic partnershipstechnological innovationlearning managementprocess improvementknowledge managementassistive technologycontent managementpaypal integrationmicrosoft wordcrossteam collaboration

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