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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System AdministrationGeneral / Other Software |
| EmploymentType | Full-time |
Role: TAC Engineer Core Routing Business Unit: Juniper Advance TAC Location: Bangalore This position is for the Juniper Advance TAC (Technical Assistance Centre) for their M, T and MX series products. This is an Individual contributor role & provides Level 3 Product Escalation support. Responsibilities: Support Juniper M, T and MX series products, working directly with our customers and partners. Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization. Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab. Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering. Be a customer advocate for timely resolution of the problems reported, understand the environment/ network and impact on business. Take ownership for problem resolution, problem reproduction and escalation. Be a fast learner and keep pace with newer technologiesParticipate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers. Help improve processes and tools. Requirements Requires B. E. in Electronics Engineering or Computer Science with 5+ years of experience supporting/ Designing/ implementing IP networks. Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks. Primary Skills Excellent Customer handling and communication (verbal and written) skillsThorough understanding (Packet level) of - IP Packet flow, OSI layersLayer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)IP routing protocols (BGP, OSPF, ISIS , RIP)Layer 2 technologies (Ethernet, 802. 1q/ p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)Experience in PTP/ SyncE protocols. Understanding/ Exposure/ Expertise in one or more areas - MPLS, VPLS, L2 and L3 VPNMPLS Traffic Engineering, LDP, RSVPMulticast technologies NG- MVPN, PIMPerl/ Unix/ Expect scriptingExperience: - 5+ years experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider). - Experience in directly interacting with customers (globally) highly desiredPlatform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have). Preferred Certifications - CCNA/ CCNP/ CCIE, JNCIS- M, JNCIP- M, JNCIE- M, CCIE- SP,
Keyskills :
troubleshootinglanoperatingsystemsiproutingcomputerscienceetwkingtechnicalsuppnewproductdevelopmentlayer2layer3primaryskillsknowledgebaseroutingprotocolscustomerhandlingproblemreso