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Technical Support Engineer

2.00 to 10.00 Years   Bangalore   10 Aug, 2022
Comverse Technology, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / HelpdeskGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Role SummaryRole SummaryThe Manager, Global Product Support is responsible for managing team providing L2/L3 technical support to Customers and their trouble tickets and to product support personnel who are diagnosing, troubleshooting, repairing and debugging complex I/S CSCF, SBC, IPSMGW, RCS/RMS, HSS, Voicemail application server Virtualized node installation/deploymentKey ResponsibilitiesShould have experience working on MySQL database queries and should be very comfortable on Linux environment.Should be aware of how to troubleshoot issues on Live production systems with usage of tracing/analysis tools. Should be fully process driven and should show keen interest in SLAs, KPIs and customer success.Candidate should be prepared to travel to customer locations globally in short notice and should be highly self-motivated to contribute in an individual technical role.Should have good automation skills like Shell Scripting, Python etc.Good understanding of Cloud environment like Openstack, AWS, Azure.Good understanding of micro servicesJob RequirementsCandidate should be a BE with experience of 5 to 8 years in Mobile telecom Technologies from Operations/deployment domain.Should have extensive experience in IMS network products like I/S CSCF, SBC, IPSMGW, RCS/RMS, HSS, Voicemail application server.Extensive Experience on IMS core network and Application Servers is a must.Should have hands-on experience on Virtualized node installation/deployment (VMs)Should have experience testing of the products or Solution End to End.Should have excellent Oral and written communication to handle customers and also to co-ordinate internal across teams and geographiesShould have experience working on MySQL database queries and should be very comfortable on Linux environment.Should be aware of how to troubleshoot issues on Live production systems with usage of tracing/analysis tools. Should be fully process driven and should show keen interest in SLAs, KPIs and customer success.Candidate should be prepared to travel to customer locations globally in short notice and should be highly self-motivated to contribute in an individual technical role.Should have good automation skills like Shell Scripting, Python etc.Good understanding of Cloud environment like Openstack, AWS, Azure.Good understanding of micro services.AccessibilityMavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.,

Keyskills :
troubleshootingnetworkinglantechnical support

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