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Technical Specialist

Fresher   Bangalore   29 Aug, 2024
Quess Corp (Magna Infotech)
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job descriptionResponsibilities:Providing excellent support to customers during every single interactionResolvingtechnical issues (hardware and software) from incoming internal or external businessesand end users contacts for the product (Laptops, Desktops, Printer etc.)Assisting end users to avoid or reduce problem occurrences.Work in day shift and if it requires need to support 24/7 shift too.Engaging support as needed to ensure SLA demands are met.Responding to service, product, technical, and customer relations questions on subjectssuch as features, specifications, and repairs on current and discontinued products, parts,and options, based on customer entitlement.

Keyskills :
customer servicetechnical supportdesktop supportvoice process

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