Technical Solution Consultant

Job Description

Technical Solution ConsultantThis role has been designated as Edge , which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.HPE Pointnext is the innovative IT services organization part of Hewlett Packard Enterprise built to make Hybrid IT simple and power the Intelligent Edge. As an agile technology partner, we help our customers modernize their legacy infrastructure with the flexibility of the cloud, and maximize the value of their connected devices. We make their mission our mission: To drive rapid transformation across an enterprise on a customer s terms.As a part of VMware GMS support team deliverables, the engineer is required to possess strong knowledge of VMware products and technologies and provide advanced level Operate & Admin managed services to global HPE customers in line with the SoW. Have a strong customer focus and sensitivity in dealing with diverse cultures and ability to learn and adapt quickly.Eligibility & Qualification:Role: Network SupportEducational requirements - BE or any equivalent degree with the relevant experience.Experience 3-5 Years of Networking experience (Prefer call taking role) with certificates like CCNA/CCNP/CompTIA N. ACMA & ACMP will be added advantage.Job Location - BangaloreDetailed Job description Handle inbound and outbound calls. Store Manager, Onsite Technician, Customers and support them with the wireless issues at the store, excellent customer handling skills.Responsibilities:

• Successfully resolve Wireless Networking issues from incoming internal or external businesses and end users contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve complex business issues.
• Excellent communication skills. Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Partners frequently with the Sales Pursuit team.

Education and Experience Required:

• Networking Fundamentals required
• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2 years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE A level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
• 3-5 years experience in Networking and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support.
• Partners frequently with the Sales Pursuit team.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability to lead resolution activities with escalated customers.
• Ability to contribute to technical action plans.
• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

Hewlett Packard Enterprise Values:Partner. Innovate. Act.We live by three core values that drive our business.Simplified, we are good partners, great innovators and we make things happen.Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careersYou can also find us on:https://www.facebook.com/HPECareershttps://twitter.com/HPE_CareersJob:ServicesJob Level:IntermediateHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.,

Keyskills :
project managementcustomer relationsit servicescustomer focussapsalesdata centercustomer serviceproblem solvingconsultingstatements of work sow