| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Adhere to daily schedule by being available to take inbound calls as scheduled.Answer inbound calls from shareholders and prospective shareholders Promptly respond to clients telephone inquiries and ensure that their needs are met with accuracy and professionalism. Ensure account verification procedures are followed. Adhere to CPU call handling requirements while interacting with customers. Respond to specific account and procedural information requests including balances, closing prices, portfolio performance and quotes. Listen actively and probe to determine client needs. Actively resolve client issues. Maintain shareholder accounts on the appropriate systems. Escalate issues when necessary. Keep management team informed of client feedback. Make outbound followup calls to shareholders in response to issues which cannot be resolved pointofcall. Maintain an understanding of the systems required to initiate shareholder transaction and maintenance requests. Remain up to date regarding Stock Transfer products, services and systems. Maintain working knowledge of client products that CPU supports. Maintain working knowledge of CPU policies and procedures. Complete extensive ongoing training to maintain competency in financial markets and instruments. People. Align individual goals with team objectives (work cohesively with the team). Record attendance and time sheet related data. Deliver process training to the new hires. Contribute to and participate proactively in knowledge sharing sessions. Conduct peer reviews and refresher training. Collate team performance data for reporting purposes as and when requested by Process and Team Lead. Mentor/coach team of process executives/ senior process executives. Encourage the team to take domain certifications and training on an ongoing basis. Organize team huddles and work towards keeping the team motivation at a high level., Technical SkillsSNoPrimary SkillProficiency Level *Rqrd./Dsrd. 1 Customer Service PL1 Required Domain SkillsSNoPrimary SkillProficiency Level *Rqrd./Dsrd. 1 Airport Operations NA Required * Proficiency LegendsProficiency LevelGeneric Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Keyskills :
customerrelations insurance quality documentation sla rootcauseanalysis newhires rootcause workorders peerreviews followingup inboundcalls qualitycheck servicelevels oliciesprocedures