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(TAC) Technical Leader - Collaboration

5.00 to 10.00 Years   Bangalore   22 Oct, 2020
Cisco Systems, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Technical Leader - CollaborationWhat Youll DoAs a Technical Leader in the CX Center support services supporting Collaboration technology solution, the primary responsibilities include

  • Customer problem resolution: Active participation in customer escalations RRR, CAP cases. Assist the team in troubleshooting complex network issues
  • Talent development: Mentor and coach engineers to develop into SME and future technical leaders
  • Content development: IC digitization, content creation videos, articles
  • Drive innovation and automation across TAC processes & tools
  • Extensive engagement and building a positive relationship with Engineering for on-going product issues, CER, EFT etc.
Who you will work withCX is a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.Who You Are
  • Minimum 10-12 years experience in collab technology solutions like- Contact centre, Video conferencing or Voice solutions.
  • Experience in a NOC, TAC environment is a must
  • Experience in implementation and configuration of layer2/layer3 routing and switching on Cisco IOS or Data Center products.
  • Prior hands-on Experience in troubleshooting, debugging, filing bugs
  • At least 5+ years experience with Cisco collab products such as CUCM, Voice gateways, Cisco Meeting server, Webex, Cisco IP Phone series and Telepresence solutions
  • Hands on, experience in one or more technologies like Cisco, Avaya, Genesys
  • Strong exposure to Large Enterprise network environment on next gen routing
  • Customer experience: Reproduction and debugging of customer issues, handling of field queries
  • Ability to work with a cross-functional and geographically diverse team is encouraged.
  • Tackle problems creatively and multi-task in a fast-paced and rapidly evolving environment.
  • Programming experience in C , TCL , Python , Linux , Cisco IOS is desirable
  • Experience with standardization such as working in IETF would be a bonus.
  • Networking Technologies: IPv4/v6, MPLS, BGP, OSPF, IS-IS, PIM, MANET, Frame relay, ATM, Segment routing, Ethernet: GE, 802.1q VLANs, 802.1ad (QinQ)
  • Sound understanding of the following Technologies vital: Signalling Protocols(H323, SIP, MGCP, SCCP, ISDN) ,JTAPI, Call Routing, QOS, SRST, Fax protocols (T38 Fax Relay and Fax
  • Good understanding of VoIP (SIP, H.323, SCCP, MGCP)
Why CiscoAt Cisco, each person brings their different talents to work as a team and make a difference.Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.We connect everything people, process, data and things and we use those connections to change our world for the better.We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#WeAreCisco.,

Keyskills :
frame relaysql serversqlcall routingenvironmentdata centerlarge enterprisecisco ioscontent creationsmart citiesvoice gatewayscisco ip phonesupport servicescustomer relationsjava

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