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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Other SoftwareTechnical Support / Helpdesk |
| EmploymentType | Full-time |
Responsibilities:Provide technical support via email, web, phone and chat ticket handling to external and internal customers. Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/ escalation of unresolved issues. Research, analyze, document and manage resolutions to technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures. Must be capable of establishing and documenting processes, policies and procedures; producing high quality technical documentation to be included within Service Newsletters, public/ private knowledge base systems, product manuals, etc. Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently. Manage the resolution of critical customer account issues. Collaborate closely with technical and field services personnel, customer IT technical staff when needed. Should be available for 24x7x365 staffing assignments (on- call) as required. Other duties as assigned. Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing QualificationsNumber of Years of Work Experience: 2+ years of experienceRequired Skills:2+ years of experience in advanced networking and MS SQL database experience Technical competencies: o Must have skills: MS SQL scripts, HL7 & DICOM Interface, Healthcare and/ or Radiology workflow understandings o Windows server proficient o Routing, switching, load balancing, cluster environment o Security, Active Directory, Single Sign- On Must possess experience in the installation, configuration, management and performance monitoring of Microsoft Windows based applications and components. Strong written and verbal communication skills. o Microsoft Windows based applications and components. Advanced scripting experience in one of the following: VB Script, Pearl, or Python. Strong written and verbal communication skills. Preferred Skills: Object oriented development experience. Experience with processes and methodology associated with design, documentation, transition and implementation/ integration of systems in a healthcare environment of Radiology Information Systems (RIS) and/ or Picture Archiving and Communications Systems (PACS) Experience with Dragon Naturally Speaking, PowerScribe 360 and/ or RadWhere Education: Bachelor s degree (IT / CS/ related discipline) Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.,
Keyskills :
troubleshootinglanoperatingsystemsswitchesmssqlvbscriptitoperationswindowsserverloadbalancingcustomerserviceetwkingsqldatabaseknowledgebaseactivedirectsupptservicestechnicalsupp