Support Engineer

Job Description

For Immediate interview process Contact Shiv :hidden_mobileNight shift timing : 9 PM to 6 AM.Qualifying criteria : 60% through out.Education : B.Tech / B.E. (Electrical/Mechanical/Civil, CS , IS)Night shift allowance is : Rs 250/ night .Candidates need to be excellent in communication with experience as per JD (NO FRESHERS).Budget is upto 10 LPA. Start for Candidate with 2yrs is 6.15Location : BangaloreJob Title : Engineer -Job DescriptionGET READY FOR THE FUTURE OF ENERGYA comprehensive outlookOur Company is using the innovation that made us the world leader in microinvertertechnology to transform energy generation and management forever.We are one of the fastest growing and most dynamic Energy Systems Companies in theworld. By combining the power of solar energy and the proven advantages ofcommunications technology, Our Company makes solar power systems productive,reliable, smart and safe. Our microinverter system is profoundly changing the way solarsystems function, and as a result, changing the solar industry itself.As we continue our exciting growth, we are building teams with highly talented individualcontributors and leaders who design, develop, and manufacture next generation energytechnologies. Our work environment is fast-paced, fun, and full of exciting new projects.Milestone yearsGlobal FootprintFuture, what is there for the candidates Location BengaluruMission and ScopeTo give our customer the best experience and quick resolution. You will be responsible forprofessional and timely resolution or referral of technical issues that may involve hardware,software, communications, installation or a blend of variables.Key Responsibilities and Outcomes (What the Person needs toaccomplish in the role )JD for the role is as belowOur Company support teams work 24*7 and 365 days a year.Candidate will be required to answer inbound Emails /Chats / Phone calls from customers duringassigned hours. Candidate must be open to work onweekends and night shiftsConducting remote troubleshooting ofproducts.Troubleshooting, approving and executing warrantyclaims.Providing pre-sales information aboutproducts.Assisting with the activation ofCompany sites asneeded.Documenting all activity in a central CRM/Help Desksoftware platform.Coordinating with Our Engineering with tracking offield-issues, and subsequent product-modifications,logging product bugs in a central database. Assistingother team-members with troubleshooting and/oradministrative tasks as needed.Following departmental conventions and procedures.Participating in ongoing training/education of industrystandards and our product-specific information.Professionally represent company via allcommunications mediums.Abiding by all company policies and standards ofconduct contained in the company employee-manual.Performing other duties as assigned.Minimum QualificationsShould be a Graduate B.E/B.TechShould have scored 60% and above in 10th, 12th andGraduation. Applicant with lower than 60% scores in10th, 12th or Graduation will not be considered for therole. Scores are mandatory to be shared along with theresume. Incomplete resumes will not be considered forthe position.Should have a minimum of 1 year experience supportingcustomer in Tech Support or Customer Support role.Freshers will not be considered for the role.Good Interpersonal skills and proven ability to buildrapport and establish/keep working relationships withcustomers, peers and managers.Strong verbal and written communications skills.Computer literate (PC skills essential, Mac OSdesirable)General understanding electrical concepts, AC & DCcircuits, electrical or electronics background would be

Keyskills :
electrical engineeringengineer customer support