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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Internet / E-Commerce |
Functional Area | General / Other Software |
EmploymentType | Full-time |
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.Customer Experience, Team Lead As the most widely-used, trusted digital wallet in the world, PayPal is continuing our expansion in India and adding customer support operations to the family of global services driven from our Bangalore office. Alongside PayPal s product engineering team, the new Customer Experience team will add to the global strategic and innovative solutions delivered from our growing centre. Are you ready to make a difference Our success at PayPal is result of the trust we have built with customers around the world. As a leader in the Customer Solutions team, you will be supporting the frontline efforts in building that trust and driving the experience that our customers have grown to expect. Using the latest communication and technology tools, including email, chat, and social media, you ll be responsible for leading a team in providing PayPal customers solutions to their questions and ensuring a quick, helpful, and positive experience.Leadership: Lead and coach teams in delivering on established standards.Language: Advanced writing and communication skills in English.Technology: Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies.Motivation: Ability to coach and motivate team members to achieving goals and following standards.Planning: Set, monitor, and optimize goals to meet performance objectives.Focus: Strong focus on meeting SLAs, compliance standards, delivery metrics, and process improvementsCollaboration: Working with teams across the organization to forecast and schedule operations activitiesYour previous experience counts! And although additional skills are not required, they could qualify you for additional roles or expanded responsibility within the Customer Experience team.In-bound and out-bound customer engagementProven leadership, team management, mentoring and coaching rolesLive chat, social media or email communicationEditing, blogging or any form of online or written communicationIn-depth knowledge of social media platforms and their communitiesTraining and developmentExperience Experience: 2-4 years in customer engagement, sales, marketing, or similar.Leadership: 2 years team leadershipEducation: Graduation or Post graduationOur world-class culture is something we re proud of. We re committed to creating a thriving and inclusive workplace with great benefits including:
Keyskills :
equal employment opportunitycustomer supportteam managementbusiness travelhealthy eatingcustomer support operationsterm life insurancelife insurancesocial mediaglobal services