| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Managing and mentoring Content Developers, Content strategists and Instructional Designers to sustain a very high bar for consistently clear, concise, and trustworthy user-focused content and training design. Lead and develop a team of professional Editors, Instructional Designer and Communication Strategists. Define and implement process improvements, streamlining the day to day workflow to ensure all objectives are met, scale process and procedures for forecasted growth. Oversee project management of deliverables related to new country and product launches, including identifying content related requirements, setting and communicating time frames for completion, and meeting all project objectives. Use data, research, and expert-level knowledge to refine existing content and drive improvement of new content creation. Collect, analyze and report on appropriate customer engagement metrics. Continuously refine our content offering based on metrics. Evaluate technology improvements for content management, instructional design and storage and make appropriate recommendations for usage and implementation. Manage priorities among a diverse and demanding group of internal stakeholders. Build mechanisms to ensure global consistency and content quality. Measure and adapt communication content based on impact and learnings. Provide status reports on team activity and measure progress towards assigned goals.Expect and require innovation of her/his team., BA/BS in a relevant field. 4+ years writing or editorial experience. 8+ years of experience managing teams. Demonstrated ability to build, execute, and scale cross-functional teams. Excellent oral and written communication skills and an ability to influence others. Strong analytic and quantitative skills - ability to use data to develop and measure editorial results. Have relentlessly high standards and a high attention to detail. Project Management and Process Improvement experience. Outstanding interpersonal and leadership skills. Strong verbal and written communication skills. Ability to present ideas and metrics to Sr. Leadership. Experience using technology in related fields. Master s degree in a relevant field. A thorough understanding of editorial and content curation principles, including use of style and tone guides. Global, large-scale program management experience. Familiarity with business and process improvement tools, concepts and methodologies, contact center experience. Ability to travel internationally and within the country to meet and resolve issues with key global stakeholders.