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Sr. Content ReviewerSpanish

3.00 to 6.00 Years   Bangalore   22 Mar, 2019
Amazon
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional Areaontent Development
EmploymentTypeFull-time

Job Description

Job description: Sr. Content Reviewer

  • Review of Website content to label for advertising
  • Review web sites to label relevant categories based on guidelines.
  • Identify whether a given web site/app contains any elements /keywords which will influence the advertisement.
  • Mark the parts of a webpage with content which lead to the labelling.
  • Classify the page into one of several categories
  • Analyze data and evaluate trends/patterns.
  • Recommend generic patterns to be translated into Rules.
  • Reviewing customer emails concerning ads and report these issues.
Training & Coaching
  • Coordinating training & mentoring sessions
  • Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months
  • Coaching IARs towards improvement where necessary
  • Offering remedial instruction in tool usage and other topics as required
Maintaining Updates & Documentation and Monitoring workflow
  • Escalating questions/issues from the team regarding the process and cascading updates to the team
  • Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
  • Preparing weekly process reports & sending these out to the concerned people
Review & Maintain internal process quality
  • Maintaining high internal quality of the processes by performing quality audits
  • Providing specific & timely feedback to policers on errors & trends
  • Act as SMEs for processes on the floor
,
  • B2 Level Spanish (Certification required)
  • 3 plus years of relevant experience with Operations processes
  • 24/7 availability, including willingness to work on weekends, and outside of the standard work day
  • Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
  • Ability to effectively and efficiently complete difficult goals or assignments
  • Strong interpersonal and communication skills
  • Confident in using Microsoft Packages (especially Excel), Web based tools and creation of reports
Willingness to work with sensitive issues, including but not limited to:
  • Adult content
  • Religious and philosophically sensitive issues
  • Alcohol, tobacco, weapons and other potentially offensive products
  • Hate, Violence and Extreme political content
  • Advanced computer skills using a variety of programs highly desired.
  • Prior experience in online advertising preferred

Keyskills :
smestoolsoperationsmicrosoftworkflowtrainingcoachingcommunicationcanwikiactprocessexperienceskillscustomer

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Sr. Content ReviewerSpanish Related Jobs

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