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Sr. Analyst - IT Global Salesforce

1.00 to 5.00 Years   Bangalore   25 Apr, 2022
Momentive Performance
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMetal / Iron / Steel
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Position Summary: This position is responsible for serving as a technical expert of Salesforce (Sales Cloud, Service Cloud, Tableau CRM) systems responsible for design, development, implementation, deployment, and support CRM systems within the IT Team Key Tasks and Deliverables:
    • Execute and perform assigned projects, enhancements activities related to Salesforce (Sales Cloud, Service Cloud, Tableau CRM) platforms to solve critical business needs
    • Managing Salesforce interfaces and experience in reconciling data between SAP and Salesforce
    • Define and adopt new development approaches and technology within related areas
    • Create and review Technical specifications and track status of all efforts
    • Respond to production application and systems problems and drive or support the analysis and remediation efforts. This includes being on call and support off-hours and holidays.
    • Perform and participate in all aspects of Adoption, including performing user needs assessment, training, user guidance/consultation, etc.
    • Willingness to learn new technologies and implement solutions
    • Willingness to work in shifts supporting worldwide, based on business need
    Additional Details:
    • Basic Qualifications
    • 5 years of experience with Salesforce (Sales Cloud, Service Cloud, Tableau CRM, Einstein analytics) and/or related systems and technologies.
    • In depth knowledge Digital concepts, strategies, and systems.
    • 1 years of Project Management experience and/or leading teams in implementations or supporting related operations.
    • Strong English Communication Skills (verbal and written)
    • Demonstrated ability to understand business processes from customer perspective and accordingly conceptualize and formulate solutions.
    • Experience in off/on shore model as well as working with Virtual teams.
    • Results oriented and demonstrate a can-do attitude adaptability, flexibility, and resourcefulness.
    • Software development life Cycle gathering and analyzing the requirements, designing, developing, testing and implementing
    • Good exposure to Waterfall Model and Agile Methodologies
    • Conceptual and analytical thinker ability to extract, analyze and document complex business and technical requirements/strategies from customers and IT team members
    Preferred Qualifications:
    • Experience working in global technologies
    • Bachelor s degree in Computer Science, Business, Math, Engineering or related field or equivalent is required.
    • Certification in Salesforce (PD1, App Builder, Sales/Service Cloud Consultant)
    • Certification on Reporting tools like Tableau/Tableau CRM is added advantage
    • Strong understanding of technical architecture/development of Salesforce/e-Commerce and related transactional systems
    • Experience with SAP ECC functionality as well as technical understanding of interfacing with BAPI and other integration methods.
    • Functional and technical understanding of Salesforce Sales Cloud/Service Cloud and related systems/interface technologies.
    ,

Keyskills :
sap ecclife cyclemusic makingreporting toolscomputer scienceneeds assessmentproject managementcommunication skills

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