Site Reliability Engineer

Job Description

About the JobThe DevOps Engineer in the Portal DevOps team has the responsibility to ensure smooth operation and up-time of Akamai s Luna Portal services and infrastructure. Monitor and manage the scalability, availability, and security of Akamai s critical Portal infrastructure, and work closely with Software Engineering teams to advise on the operational aspect of the software they develop. As a DevOps engineer for application support you will be an integral member of a team responsible for quickly resolving highly technical, complex issues and is expected to demonstrate initiative, quick learner, and to collaborate fully as a member of the Engineering team. Application Support at Akamai Portal , you will work with a microservices-based platform, utilizing modern technologies, such as Docker, Mesos, Marathon, Kafka, Apache Cassandra and others, spanning on-prem and cloud infrastructures.About the TeamAkamai Control Center is Akamai s public portal, the critical interface used by Akamai s customers and internal teams to manage Akamai services, access support materials, review analytic data, and plan their online events. We are committed to enhance our user s experience and create a unique competitive differentiator in terms of feature set, self-service, speed, availability and security.Responsibilities*Provide ongoing operational support for complex web applications operating on Akamai Control Center (Portal) platform.*Solving complex problems in a timely and accurate manner through active troubleshooting, automation and systems programming.*Analysis and resolution of availability and performance issues affecting Luna s users and internal stakeholders, this also includes access related queries and how-to questions.*Providing system support and troubleshooting and updating all the stakeholders via the JIRA service desk ticketing application.*Response, active ownership, and drive towards fixing availability & performance issues reported to the Portal DevOps team, including cooperation with Software Development teams and other internal stakeholders*Participate in incident resolution processes driving restoration and repair of service-impacting issues.*Working closely with the applications teams and being able escalate issues to the dev team for further changes or upgrades of the product/application.*Responsible for maintaining and creating Knowledge Base Articles.Required Skills*2 plus years of experience in operating and supporting complex web applications operating in microservice architectures.*Solve complex problems in a timely and accurate manner through active troubleshooting at all levels of application stack (incl. environment and underlying platform)*Knowledge in Oracle SQL for troubleshooting data integrity, reporting and data analysis.*Fair knowledge of internet and network protocols (TCP/IP, HTTP/HTTPS, DNS) and tools.*Experience analyzing logs using tools, such as Splunk or ELK (Elasticsearch, Log stash, Kibana)*Experience working with REST API and hands on experience in using API clients(for ex : POSTMAN).*Intermediate knowledge of Web programming technologies (HTML, JavaScript, JSP, etc.*Basic experience using version control systems, like GIT and Perforce*Practical ability to automate by scripting in Python, bash or similar scripting languages.*Knowledge of Java application management.*Ability to prioritize and manage multiple issues to ensure resolution of the most critical ones.*Ability and willingness to participate in On-call rotation.Desired Skills*Programming in Python, Perl, or similar scripting languages is a plus.*Experience using monitoring tools, such as Prometheus, Grafana, Tick Stack, Zabbix, etc.*Understanding of public cloud and experience in operating hybrid cloud & on-premises architectures is a plus.,

Keyskills :
javaoracle sql service deskhybrid cloud system supportdata integrity application supportoperational support