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Service Ops Specialist

4.00 to 6.00 Years   Bangalore   24 Jun, 2021
Hewlett-Packard India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.Responsibilities:

  • Supports sales processing activities and process improvement for an assigned area, account or process
  • Demonstrates capability and understanding of requirements in all areas of sales processing
  • develops client interaction and negotiation skills
  • Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
  • Communicates analysis results to internal stakeholders
  • implements specified changes to processes or tool to improve performance and increase customer satisfaction
Education and Experience Required:
  • Bachelors degree in Business Management or equivalent
  • Typically 4-6 years experience
Knowledge and Skills:
  • High-level administrative and overall documentation and information management skills
  • leading and overseeing the work of teams to perform tasks
  • Proficient in multiple word processing, spreadsheet, and presentation software packages
  • Expert user of electronic sales documentation, contract management & renewals, bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search
  • Awareness of SAP and the relevant T-codes used for quoting & contract management
  • Expert understanding of basic and advanced order processes, systems configurations and documentation requirements
  • Able to identify and suggest areas for improvement.
  • Strong written and verbal communication skills
  • Ability to effectively communicate issues and negotiate resolution with local, group and senior management
#Aruba1086111HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status,

Keyskills :
contract managementorder managementbusiness managementclient interactionad hoc reportingreport buildingprocess evaluationprocess improvementclient billingverbal communicationword processing

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