Senior Specialist, IT Infra Services

Job Description

Monitor and maintain computer infrastructure, with emphasis on interactions between software and the network, network integrity and resilience, remote and on- site network hardware and software maintenance Implement security programs with hardware and software Interface with members of IT, the company at large and external IT service providers as problems warrant Execute workplace standards related to quality assurance Good Practice (GxP) and Sarbanes- Oxley (SOX). POSITION SUMMARY: The Sr. Specialist, IT, Infrastructure Services role is to support and sustain: 24x7 network infrastructure operations spanning multiple geographic locations and time zones worldwide Wide Area Network services - DMVPN and 3rd party service providers Wired and wireless Datacenter network and campus Local Area Networks Internet Access and Remote Access (VPN) services - maintain network edge firewall hardware and software Other infrastructure operations as required for example, Voice Over IP, Microsoft Azure and VMware cloud services The ideal candidate will have hands- on experience with: Communicating and providing positive experiences with diverse audiences external partners, internal clients, and IT development teams Problem solving and resolving network infrastructure incidents as a principal contact Mentoring and assisting entry- level network specialists and other IT team members Working with outside service providers to deliver and sustain infrastructure solutions Creating and maintaining IT system lifecycle documents Cisco network hardware and software solutions REQUIRED SKILLS: Excellent written and verbal communication skills Fluent in English language written and spoken ITIL Foundation certified Cisco Certified Network Associate or equivalent industry network certification Good understanding of current IT Infrastructure technologies and prior experience as an IT System Administrator WAN, LAN, Internet and Remote Access (VPN) Five years of experience supporting Cisco internetworking hardware and software Five years of experience supporting computer infrastructure platforms and systems Two years supporting cloud services such as Microsoft Azure or VMware Use entry- level scripting to automate system management tasks. Ansible, Python, PowerShell or other equivalent development language. BONUS SKILLS: Bachelor s Degree in Computer Science or Information Systems Cisco Certified Network Professional or equivalent industry network certification Experience supporting manufacturing and laboratories in a GxP environment Experience contributing to an operations team with members in multiple geographic locations and time zones worldwide Use mid- level scripting experience to automate system management tasks. Ansible, Python, PowerShell or other equivalent development language. Experience with cisco network management tools like Cisco Prime Infrastructure or DNA Center Understanding of Agile and DEV OPs methodologies and experience with using them in practice PERSONAL SKILLS and CHARACTERISTICS Comfortable communicating with diverse audiences external partners, internal clients, and IT development teams Driving for results solve problems, resolve issues and provide positive experiences to service recipients Strong planning and organizing skills - having the ability to work independently and adjust effectively to work within new work structures, processes, requirements or cultures PHYSICAL & TRAVEL REQUIREMENTS: Average travel required is 20%, including international travel West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please let us know. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/ or a pre- employment drug screening.,

Keyskills :
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