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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
What were looking for:
Manager Technical Support (Technical support, Manager, Operations) Excellent understanding of Citrix mission and corporate objectives and ability to apply this knowledge within Citrix and for customer facing issues. Full knowledge of Citrix support processes and escalation paths. Citrix business Savvy Planning Organisation and work planning skills required. Ability to work on multiple issues and prioritize work accordingly to business processes. Regularly participates in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery. Technical Skills
Must possess an extensive knowledge and experience of Networking and Security with total experience 10-12 years overall. Skilled in leading personnel associated with account management at the enterprise level. Knowledge of call center processes, terminology. Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills. Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical. Experience implementing team processes and monitoring effectiveness preferred. Entrepreneurship Must Identify and develop new innovate ways to better service our customers. Proven track of identifying and developing enhancements to Support process and methodology. Able to develop individual and team objectives to contribute positively to organizational goals and direction.
,Keyskills :
finance sales ltd mis accountancy callcenter businesssavvy planningskills customerservice technicalskills staffscheduling accountmanagement strategicplanning citrix echnicalsupp perf mancemanagement