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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
The Customer Success Executive will be responsible for serving all customers professionally, courteously and responsively, focusing on their needs while providing high value service.
Role and responsibilities:
1. Greet customers warmly and ascertain problem or reason for calling by telephone, email 2. Generate case based on CRM update on paid - unpaid, used - unused customer details and closure of the cases 3. Information gathering on cases: Resolve customer complaints via phone or email 4. Periodically verify and update customer contact details 5. Keep updated records of revenues, take care of billings and follow up on payments 6. Engage customer through follow-up, regular basis to collect product usage feedback, client responsiveness, and thorough communication. 7. Build strong relationships with customers by regular follow ups and check-up calls 8. Reengaging with and retaining less active clients, attempt to persuade customer to reconsider cancellation; demonstrate empathy 9. Ensuring that client queries are resolved either directly or by liaising with internal teams (implementation, support or billing ) 10. Follow up to ensure that appropriate actions were taken on customers requests 11.Having worked for a product related company / B2B segment would be an added advantage 12.Should be flexible and should incline to develop good rapport with different departments. 13.Adaptive and open for new learnings every day 14.Good Analytical skills and possess basic knowledge of MS - Office especially MS-Excel. Skills Competencies:
1. Very good communication skills ( both oral and written ) 2. Multi lingual speaking individual Hindi, English, Kannada speaking is a must ; Marathi, Gujrati speaking would be an added advantage 3. Good Listening Skills 4. Should be a good team player 5. Analytical skills 6. Go the extra mile to engage the customers 7. Greet customers warmly and ascertain the reason for calling 8. Ability to multi task, prioritize and manage time effectively 9. Proven customer support experience 10. Attention to detail 11. Analytical skill 12. Problem solving skill 13. Eagerness to learn 14. Should have right manner/attitude to work in corporate dynamics 15.Should have the ability to lead a team
Education and Technical Proficiency:
Any graduate with relevant job experience
Benefits:
Competitive compensation We encourage diversity and inclusion Insurance Benefits Challenging, energetic and fun-filled working environment Immense learning and development opportunities Cafeteria facility
,Keyskills :
missales customer relationscustomer service deliverybuild strong relationships ms officeproblem solving