Senior Analyst- CRM Tool Salesforce (LIGHTNING)

Job Description

Position - Sr Analyst / SpecialistLocation - Electronic city BangaloreShift - Open to work in shiftResponsibilities will mainly be in CRM but might span across other tools and projects. Support daily and operational tasks around our CRM Tool Salesforce.com. You will be part of a team that supports global and regional CRM Projects / initiatives. Delivering operational CRM user support for the Research EMEA CRM user community will be a big part of the responsibilities, as well as data cleaning initiatives in Salesforce.com (CRM system) and liaison with the EMEA CRM & Tools teams (i.e. Account & Contact de-duplication and data, Transform old defective data into valuable assets for the Sales people, etc.). As part of the broader Sales Enablement team, we are ensuring to work closely together with our Sales & Marketing teams and enhance current processes.Who you are:
• Educational background as an Industrial clerk or Business and/or marketing-related degree or equivalent professional qualification
• Very Strong CRM background, certified Salesforce.com administrator (ideally in Lightning) and basic SAP knowledge, ideally more advanced SFDC certifications
• Ideally know-how in SFDC related tools i.e. Demand Tools, Data Loader, iCapture, etc.
• Strong communication and interpersonal skills
• Strong team-oriented skills: work consistently and effectively both as an individual contributor and as part of a team
Very strong English skills in writing and talking as well as advanced knowledge of Microsoft Office suite including Microsoft Excel and Microsoft PowerPoint are desired. Strategic Impact: Position works on data cleaning initiatives in the Life Science CRM system and provides support for CRM & Tools tasks and other operational tasks to support SFDC in the Commercial EMEA region Education: Business and/or marketing-related degree or equivalent professional qualification Work Experience:
• Certified Salesforce Administrator (ideally in Lightning)
• Nice-to-have: Additional SFDC certifications
• Ideally experience in ERP Systems (i.e. SAP, Oracle, Scala, etc.)
• At least 2 year of sales, pricing, commercial or business support experience
• Ideally,basic know-how concerning the Life Science Organization
Job Specific Competencies & Skills:
• Strong critical thinking skills and ability to synthesize actionable implications based on the data.
• Ability to aggregate and easily organize large data sets for cross functional teams.
• Ability to link disparate data sources to inform the business.
• Ability to communicate with technical and non-technical stakeholders verbally and through writing.
• Detailed oriented and ability to thrive in a highly quantitative, fast-paced environment with changing business needs.
• High degree of analytical curiosity including ability to identify and proactively solve problems.
• Ability to effectively prioritize and manage multiple projects simultaneously while meeting deadlines and working under pressure; strong time management skills.
• Ability to work in a multi-team environment, in which various business owners and partners require support.
• Ability to drive change and facilitate problem solving discussions.
• Strong communication and interpersonal skills.
• Agile, adaptable, confident, positive thinking, self-motivated.
• Proven ability to be effective within a matrix organization.
• Strong team-oriented skills: work consistently and effectively both as an individual contributor and as part of a team.
• Advanced knowledge of Microsoft Office suite including Microsoft Excel and Microsoft PowerPoint.
• In-depth knowledge of Customer Relationship Management (CRM) systems (e.g. Salesforce.com), basic know-how in Enterprise Resource Planning (ERP) systems, Pricing Software and ecommerce platforms.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!,

Keyskills :
customer relationserpreportingbasissales enablementaccounts