Section Manager

Job Description

Section Manager Role is based in Bangalore Securities Lending Control & client set up team. This team consists of sub functions namely client & borrower static data set up, Borrower Billing, Reconciliations & MIS. Position reports into Securities Lending Operations ManagerMAJOR DUTIES:Maximize the team s operational efficiency by monitoring workflow distribution and managing the allocation of resources within the team.Monitor and ensure accuracy and timeliness of client deliverables.Improve on past performance through process improvement and continuous trainingConducts performance management, assists with the performance management process, identifies training and development needs, and establishes performance standards for the unit including business objectives and drives career development processes.Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.Ensures that adequate training/cross training is provided for all employees and identify training and development needs and establish performance standards for the section.Participates in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit.Provides objective performance feedback to operations team addressing all performance issues in a timely manner within the department.Assesses areas of risk within the department and establishes control mechanisms to control/monitor risk and respond to regulatory/legislative changesEnsures that all metrics are completed and areas for improvement are pursued.Hands-on with proven ability to guide the teams in managing complex process related issues.Monitoring service levels and KPIs to assess performance, trend analysis and any associated risk.Monitor team goals as measured against the KPIs, identify process failures and improve quality percentages.Effective escalation management, to mitigate impacts at the client endKeep abreast of industry and regulatory developments.Should be able to understand organizational & Division goals, strategies and should be able to help connect to the team s performance in achieving the sameCLIENT MANAGEMENTEngage with Internal clients/external clients as needed.Develop good networking with other partners across the teams to resolve inquiries, incidents and challenges as quickly as possibleRISK MANAGEMENTMonitor key performance metrics to ensure accuracy and current volumes do not expose Northern Trust to Financial, Regulatory and/or reputational risk.Support audit and compliance reviews in line with corporate standardsParticipate and resolve any issues raised in internal/ external auditEnsure operational risk is inherently reduced and any potential risk situations are promptly identified and escalated.INFORMATION MANAGEMENT:Hold regular manager meetings to keep staff informed on items relating to the department, global practice as well as enterprise bank wide information.Collect and report management information in a timely manner, analyzing and translating trends into solutions.Escalate issues which may have a significant impact on client satisfaction with the appropriate sense of urgency.Develop, Drive and Deliver KPI / KRI s. Deliver on all MIS as and when required.LEADERSHIP:Work and operate independently, provide thought leadershipSeen as a role model and is well respected by staff, peers and partners.Maintain professional demeanour and even approach at all times.Maintain technical knowledge around the securities industry and instruments, understanding how they function as it relates to the markets, and integration with our other operation areas and client deliverables.Assist clients/partners/staff to meet with complex problem resolution, consulting on effective ways to meet internal/external client needsProvide direction to the department by empowering staff, coaching, motivating and engendering team spirit.Participate in system enhancement projects and oversee process improvement initiatives through to implementation.Demonstrate ability to delegate effectively.Demonstrate strong ability to develop staff.Conflict management should be an area of strengthPROCESS INNOVATION:Ensures a culture of continuous improvement exists throughout the team, encouraging staff to identify ways to improve straight-through processing and implement best market practice.Identify and prioritize systems priorities within department In conjunction with our IT department and our business analysis group help to design solutions that are pragmatic to meet the business need.Improve on past performance through systems development and continuous training.Initiates or actively participates in efforts to improve process within own control or that impact department successCORE COMPETENCIES:Good interpersonal skills and understanding of NT and its business. Organisational Knowledge (business knowledge, expert knowledge and external events impact) NT Savvy (relationship builder, respectful, & have good networking skills))The role involves written and verbal communication with counterparties such as agents and borrowers. Candidate needs to have effective verbal and written communication skills - Effective Communication SkillsThinking (creative thinking, decision making, input seeking, logical thinking and solution finding), Implementation skills - Innovative thinking, Excellence In Execution and Personal CourageClient Service and Quality (quality, relationship building and client satisfaction) Focused client deliveryAdministration (anticipates needs, execution, planning, process specialist, quality seeker and time management)Self-management (adaptability and resilience, learning behaviour, integrity and ethics)Self-Motivated ( leads by example & drives high performance standards, achieving results and persistent)ACCOUNTABILITIES:Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above roleEmployees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlledEmployees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of dutiesExperience3 years as a Team Leader to move as a Section Manager currently at an Officer level.24 months as a Consultant to move as a Senior Consultant. Movement within Senior Consultant and Section Manager is applicable if they have prior 36 months of people management experience.Minimum requirements3 years as a Team leader. Movement within Senior Consultant and Section Manager is applicable if they have prior 36 months of people management experience.Must be flexible to work in shifts and/or on a rotational basis,

Keyskills :
safetycost reduction line balancingsourcing targetprocess improvement initiatives role modelstatic data