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SB Support Senior Assistant

4.00 to 6.00 Years   Bangalore   06 May, 2019
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process AnalysisSales / BD
EmploymentTypeFull-time

Job Description

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.Key Responsibilities

  • Provides pre-sales and/or post-sales operational support.
  • Manages order fulfillment.
  • Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
  • Liaises between the customer/partner and sales organization.
  • Focuses on delivering a positive customer or partner experience.
  • Facilitates product and sales information flow.
  • Drives sales operations process improvements.
  • Serves as interface for order status and handles order escalation and SKU management.
  • May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.
  • May be responsible for influencing sales behavior and capabilities
Essential Requirements
  • Coordinates communications and information dissemination with sales force and crossfunctional organizations
  • Facilitates getting orders out the door registering deals or partner on-boarding and portal support
  • Desirable Requirements
  • Customer-focused, crossfunctional skill
  • strong communication skills Knowledge of Microsoft Office applications Time management skills
,

Keyskills :
administrationtaxationauditmsofficedataentrymicrosoftofficesalessalesoperationsautomationerfulfillmentrepting

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