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Relationship Manager (Banking)

0.00 to 4.00 Years   Bangalore   19 Mar, 2019
Proficient 360 HR Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional Areaustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Relationship Manager Duties and Responsibilities

  • Maintain good relationships with clients so that the business can maximize the value of those relationships.
  • Identify key contacts at potential client companies to establish and foster a relationship.
  • Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.
  • Understand the problems and challenges of clients and identify ways the business could better address those needs.
  • Ensure growth in the business by identifying new sales and business development opportunities.
  • Monitor and assess activities of our competitors to proactively satisfy and retain our clients.
  • Provide excellent service in order to maintain a positive reputation for the business.
  • Resolve any customer complaints in a prompt and professional manner.
  • Set revenue targets and then develop and execute a strategy to meet those.
Relationship Manager Requirements and Qualifications
  • Ability to build, foster and maintain positive professional relationships.
  • Devotion to high-quality customer service.
  • Excellent interpersonal communication skills.
  • Keen analytical and research abilities.
  • Knowledge of relationship management best practices.
  • Problem solving and conflict resolution capabilities.
  • Willingness to develop an in-depth understanding of the business and related services.
  • Bachelors degree in business, marketing, management, or related field.
  • Outgoing and customer-oriented attitude.
Revenue Targets: Achieve the monthly assigned revenue targets through effective cross-sales generating Fee income across Investment, Assets, Cards and Liability products.Technical Skills - Effectively utilizes all applications, tools, and databases used to process transparent end to-end client support. Proficient with systems related to Banking transactions and servicesControls - Strictly adheres to internal control policies. Ensure that the organizations activities are carried out in accordance with all regulatory, legal, and governmental regulations.Customer Service and Sales - Up selling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customers Banking Requirements.SALARY: 18K - 25K PMWORK LOCATION: Whitefield / Sarjapur Performance based incentivesDayshift- 9AM-6PM (Fixed shift)Please call 9739852837 or send your CV to proficienthr56@gmail.comRegards, Proficient360

Keyskills :
marketingsalesmanagementrelationshipportfoliomanagementleadgenerationcustomerservicedomesticvoiceprocessdevelopmentbusinessinsidesales

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