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Order Operations Analyst

2.00 to 5.00 Years   Bangalore   01 Dec, 2022
Aruba Networks
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Responsibilities
    • Responsible for accurate and timely processing of Sales Orders as per customer purchase orders and in accordance with our SAP order management system and service level agreements, in full compliance with company policies and procedures.
    • Supports advanced- and complex-level transaction processes for special or non- typical assignments independently.
    • Identifies complex level quote to Cash & supply chain anomalies and leads the process-oriented tasks to resolve the issues.
    • Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
    • Owns resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status and assists junior non-exempt members in resolution of escalated issues.
    • Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
    • Mentors others in lower level roles.
    Knowledge and SkillsGood understanding of OM (Quote to Cash) & supply chain processesStrong written and verbal communication skills; mastery in EnglishGood interpersonal skillsBasic & Advanced knowledge of SAP & Microsoft Office suite depending on each level,

Keyskills :
reportingmisaccountscustomer relationssla

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