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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Hardware / Networking |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
Order operation analystThis role has been designated as Edge , which means you will primarily work outside of an HPE office.Partners with stakeholders and adapt to changes in the business and regulatory environment. Working with cross-functional teams. Scope includes order management (Order booking, Credit re-bill, RMA, and Invoicing). Engage cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, and supplier response time).Responsibilities: Responsible for accurate and timely processing of Sales Orders as per customer purchase orders and in accordance with our SAP order management system and service level agreements, in full compliance with company policies and procedures. Supports advanced- and complex-level transaction processes for special or non- typical assignments independently. Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts. Owns resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status of escalated issues. Ensures resolution of order management issues Communicating to all levels of the organization regarding issues, solutions, process improvements, and policies. Identifies, supports & troubleshoots day to day business (Order management/Delivery/Invoicing) issues and process-oriented tasks to resolve the issues Liaison within the supply chain/Sales/partners/distributers/PAOM and different level of teams. Track, process & analyze Orders & Reports/Identify Customer Needs/Dispute handling Coordinates daily work activities; responsible for overall shift output and manages timelines.Knowledge and SkillsGood understanding & experience of OM & supply chain processesStrong written and verbal communication skillsGood interpersonal skillsBasic knowledge of SAP & Microsoft Office suiteExcellent multi-tasking ability.Advanced problem-solving and analytical skills.Advanced time management skills.Strong teamwork skills.Basic Excel skillsEducation and Experience RequiredUniversity degree/equivalent experience.3-4 years of experienceAJob:Supply Chain & OperationsJob Level:SeniorHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.,
Keyskills :
corporate liaisonservice levelspurchase ordersorder management systemmanagement systemmicrosoft officesaptime managementsanproblem solvingverbal communicationorder managementservice level