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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 8 - 14 Lakh/Yr |
| Industry | ecruitment Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Customer Experience:Ensure adherence to the Service Level Agreements as informed to the customerWork towards continuous improvement for serving all customers within the stated service delivery times across the cityLiaison with customer relationship team to ensure seamless customer experience * Manpower Management:Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environmentManage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasksEnsure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if anyMonitor the performance metrics of different reporting teams and take necessary actions to improve the same * Process and compliance:Help build and implement SOPs. Manage workflow and day to day operationsEnsure compliance in hub operations and logistics in all areas * Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demandStrategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your cityExplore opportunities for reducing the overall Cost Per DeliverySpecial Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.Job Type: Full-timeSalary: 800,000.00 to 1,400,000.00 /yearExperience:operations: 1 year (Preferred)work: 1 year (Preferred)
Keyskills :
communicationreativity.understanding