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Operation Executive

0.00 to 4.00 Years   Bangalore   04 Sep, 2024
Krazybee Services Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryNBFC ( Non Banking Financial Services )
Functional AreaSales / BDCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    • Handle incoming customer calls professionally and efficiently.
    • Make outbound calls to follow up on customer inquiries or resolve issues.
    • Provide accurate information about products or services to customers.
    • Resolve customer complaints and ensure customer satisfaction.
    • Update customer information in the database during and after each call.
    • Collaborate with other team members to address customer needs effectively.
    • Meet or exceed individual and team performance targets.
    • Follow communication scripts and guidelines to ensure consistency.
    • Stay updated on product knowledge and industry trends.
    • Escalate complex issues to the appropriate department or supervisor.
    • Proven experience in a customer service or voice process role.
    • Excellent verbal communication skills in English Hindi.
    • Strong active listening and problem-solving abilities.
    • Ability to multitask and work in a fast-paced environment.
    • Basic computer skills.

Keyskills :
collectionscustomer support

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