Manager Technology

Job Description

Layer : P4CExperience in the IT industry in Managing Technology and ProcessesRole Competencies & Technologya. Ability to Design Build Integrate, Knowledge Acquisition and Knowledge Transitions.a. Provide solution, complete with Sizing, Arrive at baseline.b. Provide Expert Level Support for Troubleshooting.c. Products Knowledge:b. Cisco IP Telephony Components: Cisco Call Manager, Cisco Telephony, Voice Gateway, Cisco IPCC components.c. Avaya PBX and Avaya Voice Gateways, Avaya Contact Center Solutions, with Logger solutions and CDRsa. Network Fundamentals: Understand hardware classes from multiple vendorsd. Should be able to understand / Explain scenarios & have working knowledge and be able to trouble shoot all network Protocols. Install configure & troubleshoot of Cisco Router.a. WAN Topologies: Identify and correct Chronic Issues associated with WAN / LAN. Manage IOS configuration files. Acquire knowledge & Train others on new Products technologies and certify. Identify venues where it can benefit in bringing new business.b. Routing / Switching: Design Implement / Re- engineer networks. Acquire knowledge & Train others on new Products technology and certify. Identify venues where it can benefit in bringing new businessc. Internetworking: Design Implement / Re- engineer Firewalls, VPN, IDS, IPS, UTM devices, VOIP technologies, Wireless technologies & IP Telephony, all Internetworking requirements. Acquire knowledge & Train others on new Products technology and certify. Identify venues where it can benefit in bringing new businessd. Network Security: Design Implement / Re- engineer Firewalls, VPN, IDS, IPS, UTM devices, VOIP technologies, Wireless technologies & IP Telephony, all Internetworking requirements. Acquire knowledge & Train others on new Products technology and certify. Identify venues where it can benefit in bringing new businesse. Tools: Help Automation of tools, tailor requirements and ensure the required output is fed into the system. Acquire knowledge & Train others on new Products technology and certify. Identify venues where it can benefit in bringing new business.MAIN RESPONSIBILITIES AND ACTIVITIESa. Customer Management: Participate Program Performance Reviews, Drive Proactive Service Improvement plans, Drive Automation and Productivity Projects, Ensure CSAT on defined Metrics, Identify new business opportunities through technology optimization/ advances, SPOC for solution engineering for all new opportunities within existing clientsb. Escalations and Communications: Review and Publish RCA, Communication on Process and Technology Changes, Responsible for Managing Critical Issues, Communications on New Services Transactions, Ensure that critical issues are not repeated through proactive technology solutionsc. Reporting: Reviewing and Publishing SOP, FMEA & KB, Problem management metricsd. People Managemente. Ensure building of the Technical capability of the team.f. Review tech and process assessment ratings.g. Responsible for KRA setting, Performance management & career planning for direct reports, Participation in operational or functional interviews (Organization wide), Design and participation of Induction modules for the teamh. Operations Management: Configuration and Capacity management, Driving BCP/ DRP, Derive and own operations efficiency improvement programs through tech solutions/ automation (TCO to be reduced YOY), Capacity Planning for operations as well as client infrastructure capacity. Graduate in any degree I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge. I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.Join our global team and hone your skills to match with the digital pace,

Keyskills :
ioslanwanvpnbcpipsidspbxutmrcasopdrp