Manager, FXMM Operations

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• Continuously improve function and give Strategic solutions for Confirmation and Settlement process for FX and MM
• Provide inputs to Front office, Technology and other stake holders

Business

• Build a strong understanding of Business Functions / Industry trends & platforms in FX MM confirmation and settlement process

Processes

• Ensure a smooth, timely, accurate and error free processing of Confirmations and settlements for Inter Bank and Corporate clients for FXMM
• Should have strong understanding of FX, MM, OTC Derivatives products like Futures/NDF and OTC products would be an advantage
• All authorities and responsibilities listed herein should be carried out strictly in compliance with FMO GBS Delegation of Authority as updated from time to time.
• To ensure adherence to processes and controls as detailed in the DOI and keep the DOI update to all process changes
• Understand and manage the day to day operations for the various product businesses
• Perform daily delegations of workload to achieve optimum resource allocation within the team
• Management of production workflow ensuring all transactions are issued within the Service Level Agreement (SLA)
• Assist in production of various reports to be presented to Senior Managements
• Cascade and support management s visions to the team members
• Management of operational risks within the daily processes
• Continually seeking new opportunities for improvement for personal and professional development within the team and across the bank
• 100% compliant with Zero customer complaints and Pro-active risk based results

People and Talent

• Help the unit to promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Assist in developing the Optimum Organisation Structure
• Ensure all team members are fully trained on the processes
• Employees performances are review periodically against performance and ensure training is given to the employee wherever necessary
• To ensure each team member attends to a minimum of 40 hr training. Also provide the team members adequate opportunities and involve them in undertaking new projects (Process improvements).
• Having frequent discussions with team members to improve their career and People development.
• New Initiatives to improvement in People and Performance Management. Ensure succession plan at all times
• Hiring and retaining talent across levels
• Actively encourage team and participate in Sustainability (CSR) initiatives, staff engagement programmes.

Risk Management

• Audit readiness all times. Zero tolerance on repeat audit findings
• Identify risk within the process and prompt escalations
• Build preventive controls instead of reactive
• Reduced Operational losses (count & value) and External errors
• Focus on Near misses and improve on Root cause analysis
• Build risk management culture within the operations team
• Ensure 100% compliance at all times to the group s risk management framework as applicable
• Compliance with all applicable Rules/ Regulations of Company and Group Policies
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and report all suspicious transactions to the Unit Manager

Governance

• Adequate governance and control procedures to be in right place
• Ensure timeliness of responses across clients, internal and external stakeholders, audits or compliance teams.
• Build a strong metrics giving the risk and client service level issues
• No audit failures. Provide necessary documents requested for audit periodically
• Ensure matters arising from audit are resolved within agreed time lines
• Ensure no long outstanding in confirmation is more than 30 days unless exceptions beyond control
• Ensure handovers happen as per prescribed norms during all planned leaves with no deviations
• Ensure that proper documentation is signed off for any new process taken over by the team
• Be a part of any new projects where the unit is involved
• Comply with all the group standards, policies, procedures and guidelines as applicable and values of the Bank at all times
• Adhere to Group Code of Conduct at all times
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Lead the unit to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• FMO handles clients from various financial sectors, representative in group and country.

Other Responsibilities

• Contribute to embed Here for good and Group s brand and values in the unit.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal CandidateExperience:

• For Local Grade F : > 5 years of experience in relevant field. Strong individual contributor

Education:

• Under Graduation / Post graduation in reputed institutes can be considered in lieu of experience

Skills:

• Possess strong communication and inter-personal relationship skills
• Excellent analytical capabilities and basic accounting knowledge
• Recognize and manage complexity
• Prioritization and Delegation of activities
• Problem solving / Trouble shooting skills
• Excellent PC skills: MS Professional
• Ability to work under pressure
• Independent but a good team player
• Flexibility to work in shifts, week-ends and across locations
• Ability to handle stakeholders at Senior Management levels (Bands 2/3)
• Good knowledge in FX and OTC Products

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
code of conductcertified tips trainerrisk management frameworkroot causefront officenew projectsservice levelrisk managementsenior managementfinancial marketssupport managementcustomer complaints