Manager - Clinics Operations

Job Description

Roles and Responsibilities About NH:Narayana Health is in the process of setting up a strategic team tasked with moving healthcare closer to patients. The initiative involves setting up primary and secondary care services which are easily accessible to patients and are supported by hyper-responsive processes built keeping patient needs and their satisfaction at the centre of focus. The initiative aims to bridge the gap between Narayana Health s in-hospital offering and patients everyday healthcare needs and provide patients access to continuum of care tailored to their own specific healthcare needs.For more details, please refer to our website at: https://www.narayanahealth.orgJob Purpose:The role involves identifying, conceptualizing, planning, and setting up the operational processes for reaching out to patients proactively and addressing their healthcare needs. The operations manager is expected to understand business requirements, prioritize, and work with cross-functional teams including supply chain, clinic and hospital operations teams, marketing & branding and legal / regulatory teams to evolve innovative and customer-oriented processes and handhold execution on the ground till operational stability is achieved.Job Responsibilities:1. Planning, ideation & conceptualizationa. Understand the overall business goals and breakdown and map the goals into actionable processes and activitiesb. Evolve an execution framework for the identified actionable items and create systematic processes for achieving the desired outcomesc. Work with cross-functional teams to fine-tune and create a realistic execution plan2. Executiona. Oversee work with the on-ground execution teams to execute the developed processesb. Identify gaps and the practical challenges and create innovative solutions for addressing the issues at handc. Establish KPIs and evolve monitoring mechanisms for tracking efficiency and outcomesd. Identify and address issues that challenge scalability and build in sustainable solutions to ensure scalabilitye. Budget for the requisite resources and articulate them clearly for a seamless executionf. Monitor and ensure execution within the planned budget and timelines3. Audit and monitoringa. Own the processes end to end and set up effective review mechanismsb. Analyze data from KPIs and implement process improvements as necessary for improving efficiencyc. Identify trends and assess opportunities for improvementd. Critically analyze for gaps from an audit control perspective and implement solutions to address them4. Collaborative workinga. Promote and participate in constructive team-based workingb. Highlight and track issues, facilitate removal of barriers, resolve issues of medium complexity involving stakeholders and escalate as requiredc. Solicit regular feedback from internal and external stakeholders, own improvement and build acceptance and support within the systemCandidate Requirements:Education & Experience:MBA with 4-5 years of experience in operations management, product management or a process improvement roleKnowledge of healthcare operations and / or having worked in a healthcare / wellness start-up is a plus Knowledge and Skills required:

• Should be able to analyze data and come up with data driven decision points
• Demonstrate a strong structured approach to ideation and problem solving
• Exhibit a strong track record for establishing & executing systems and processes
• Be able to think strategically and continually keep abreast of operational requirements
• Exhibit ability to think out of the box for finding solutions within constraints / boundaries and in uncertain conditions
• Demonstrate good decision-making skills and ability to deliver as per committed timelines

Keyskills :
supply chainproduct managementprocess improvementhospital operationsoperations managementhealthcare operationsbusiness requirementsmapsetcaresupplyaccessbridgecontrolbusinessstrategyplanningbrandingidentity marketinggaphospital