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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Consumer Durables / Electronics |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Description & ResponsibilitiesAnalyze and track contact centre performance against business objectives to identify trends / or patterns , provide business insights , and develop solutions from the strategic perspective of enhancing customer experience in a cost effective and efficient manner.Perform root cause analysis for key business problems , identify areas for improvement , conceptualize and develop innovative solutions with out - of - the - box thinking. Ensure solutions meet business needs and requirements.Provide business insights to key stakeholders and recommend solutions to improve operational efficiency.Seek stakeholder & management buy - in and monitor results of recommendations; ensure that the recommended solution is feasible , commercial and competitive.Drive business reviews and develop optimization strategies.Conduct periodic meetings and presentations to share ideas and findings with management and concerned stakeholders.Desired Skills2 - 4 years of work experience in Data AnalysisEffective Analytical & Communications SkillsAttitude & Aptitude for Process & SystemsEye for detailRequired Skills: Microsoft Office especially Excel , SQLAt Swiggy , we never stop searching for innovative ways to put our consumers first , provide opportunities for our partners and employees alike , and nurture our business. Our journey towards becoming India s leading food ordering and delivery platform is not short of a roller - coaster ride. All this way made possible because of our unwavering belief in our core values , from which we built Swiggy s culture , brand and behavior.,
Keyskills :
root cause analysisroot cause cost effectivemicrosoft office business insightscustomer experience optimization strategiesfood