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L3 Support Workstation

0.00 to 3.00 Years   Bangalore   17 Sep, 2019
IBM India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

At IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk.As Level 3 Support Engineer, you are responsible for monitoring, logging, tracking, resolving and/or coordinating the resolution of all issues impacting the Desktop environment that cannot be resolved by Tier 1 or Tier 2 support organizations. You will provide technical support for Win 10 workstations and Avecto. Examples could be desktop application issues, group policy issues, mandatory profile issues, login script issues, network issues, printer issues, operating system (OS) issues, or Active Directory issues, etc.Monitor Tier 3 ticket queue and respond to tickets in a timely mannerTroubleshoot all issues within scope of supportWhen appropriate, coordinate other support groups and/or vendors to resolve the issue(s)Maintain tickets updated with accurate and timely updatesClose tickets in a timely manner with complete and accurate notes and ticket codingEnsure client updates throughout the lifecycle of the request/ticketFollow all Change Management process at all timesRaise concerns / issues to ASL and SPM as neededIf you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here.We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities we wish you outstanding success in your career and inspire you to bring your best self to work with IBM.

  • Minimum 6+ years overall professional experience and 2+ years of relevant experience
  • Working knowledge of Windows / Apple / Linux desktop operating systems, components and configuration
  • Proficient in client ticketing system and support tools (when applicable)
  • Proven experience to troubleshoot and resolve complex OS/Application related issues
  • Demonstratable ability to troubleshoot and triage an outage situation and work with multiple teams to determine root cause and outline future preventative actions
  • Ability to determine root cause and outline future preventative actions
  • Expertise to create and maintain technical documentation
Solid knowledge of problem and change management toolsExperience in Administration of Avecto Application and Privilege management Proficiency in handling Avecto console (Workstyles, Application Groups, Sandboxing, Whitelist / Blacklist applications, Content Groups) Knowledge of Avecto Policy testing and deployment using Group Policy / SCCM / ePO Hands-on experience in implementing new features like content control, challenge response, Sandboxing etc Experience in Policy troubleshooting and Co-ordinate with Vendor for Avecto Client and feature upgradation
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. Its a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, What else is possible GTS isthe place for you!What matters to you when youre looking for your next career challenge Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.For additional information about location requirements, please discuss with the recruiter following submission of your application.IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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