Knowledge Services Manager

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com About Entity: Corporate Functions including Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions-- powers Accenture s people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization. Job description: Knowledge Services Manager (CL7)The Knowledge Services Manager has primary responsibility for defining/managing/delivering a robust and relevant knowledge program, which is led by business priorities and in alignment with Knowledge Services strategic direction. ResponsibilitiesDesign knowledge management strategy, rooted in data and focused on infusing innovative solutions to deliver on business and knowledge management strategiesDevelop trusted relationships with multiple mid-level stakeholders to understand business needs and priorities, and align support and delivery with Knowledge Services strategy supported by appropriate knowledge solutions and services Build business acumen for assigned practice/priority and apply it to deliver client-centric knowledge solutions and support content maintenance.Develop day to day partnership with mid-level key players (OD, M&C, Business Operations, Learning, CIO, Legal, Global Asset Engineering team etc.) to address the business needs and advise on knowledge services activitiesMonitor and measure progress against knowledge strategy to ensure the direction and outcomes deliver expected value for the assigned workstreamLead and coach teams to achieve the defined plan, including operations and coordination (enablement, performance and growth plans)Basic Qualifications 8+ years experience /demonstrated skills working with multiple senior level stakeholders 8+ years experience/demonstrated skills with Program and/or Team Management 8+ years experience/demonstrated skills with leading or working with teams in multiple geographic locations 3-5+ years experience in consulting and or practice area expertisePreferred QualificationsMaster s degree preferredExperience with Design Thinking Exposure to emerging technologies in the KM spaceExpertise in content taxonomy, KM standards, and governance processes Experience in interacting with senior leadership Work Experience & SkillsProven ability to build, manage small virtual, global teams fostering a positive team environmentProven ability to work creatively and analytically in a problem-solving environmentExcellent English communication (written and oral) and interpersonal skills Demonstrated teamwork and collaboration in a professional setting Ability to effectively translate and present metrics into meaningful insights and actionable activities Strong skills in Microsoft Office, (Excel, PowerPoint, OneNote, Teams)Collaborative work style; willing to coach and to be coached by others; understanding people s strengths and workstylesProven ability to drive progress on several initiatives at the same time; influence people to get things doneExcellent time management and prioritization skillsStrong attention to detailGlobal, Cultural awarenessWork Location: Bangalore, Gurugram OR Mumbai ONLYTotal Experience Required: 12+ yearsRelevant Experience Required: 8+ years,

Keyskills :
global teamsteam managementproblem solvingtime managementhuman resourcesdesign thinkingbusiness acumenmicrosoft officecollaborative workbusiness operationsknowledge managementinterpersonal skillsprofessional servicesemerging technologiesmark