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IT Process Analyst

0.00 to 10.00 Years   Bangalore, Karnataka   11 May, 2024
Thermo Fisher Scientific
Job LocationBangalore, Karnataka
EducationNot Mentioned
SalaryNot mentioned
IndustryNot mentioned
Functional Area1
EmploymentTypeFull-time

Job Description

About Us:When you join us at Thermo Fisher Scientific, youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest Investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.As part of the Colleague Technology & Support, Asset & Configuration Teams mission is to provide accountability for asset, services, and their cost while reducing the security risk.Roles & Responsibilities:Discover Impactful Work :The IT Process Analyst - Procurement will be responsible for maintaining and supporting the IT Procurement asset management tasks.The position will work closely within the Asset Management team, suppliers, customers, and other supporting team members to enable the procurement of hardware assets, software assets, and any other relevant IT related procurement activity.

  • Process IT hardware, software and IT project related procurement requests through Service Catalog from sourcing selection to purchase order production
  • Verify accuracy of data presented in requests to ensure validity of request, requested items and invoicing decisions
  • Assist with the creation of service catalog items including research into part numbers, item descriptions and publication of items
  • Data reporting for all purchases to present key data for historical and forecasted spend on IT related requests
  • Investigate and work with Finance/Accounts Payable teams to resolve invoicing disputes for purchases derived from our team
  • Assist with documentation of procurement processes as well as colleague training on those processes.
  • Support the HAM & SAM tasks by performing relevant hardware asset management activities and duties when required
  • Perform data analysis on metrics (SLAs), and drive process improvements
Required Skills & Experience:
  • 3 years of relevant experience in Procurement, IT Asset Management or related field
  • Experience with procurement processing and procurement systems
  • Experience with development of workflows, processes, and procedures.
  • Knowledge of ServiceNow Service Catalogs
  • Experience with, and knowledge of, the ITIL framework as well as ITSM
  • Knowledge and experience with Microsoft Office products (Word, Excel)
  • Good analytical and problem-solving skills
  • Demonstrates excellence in customer service, teaming, verbal and written communication & presentation skills
  • Ability to prioritize and multi task
Academic Qualification :
  • Bachelor degree in Science or Engineering or equivalent experience
Preferred Qualifications / Certifications :
  • ITIL Foundation Certification or experience
  • ServiceNow Training / Certifications
Location and Work Environment:We are hiring in Center of Excellence in Bangalore, India. Thermo Fisher enjoys a relatively casual work environment, with open areas that cultivate collaboration. Like most places, we get very busy at times, but we value a balanced work/life balance.Job CategoryInformation TechnologyThermo Fisher Scientificis an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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