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Internship Technical Writer LeadSquared

1.00 to 3.00 Years   Bangalore   31 Dec, 2019
LeadSquared
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

LeadSquared is looking for a Technical Writer would be part of our team in Bengaluru. The ideal candidate is an outstanding writer who enjoys distilling large amounts of unstructured, occasionally chaotic source material into concise, elegant, functional explanations of software changes and enhancements

Responsibilities

  • Create comprehensive documentation for our help site and API docs
  • Develop a deep understanding of the web and mobile products to translate complex information into easy to digest content
  • Create multimedia content to help our users understand and adopt product features
  • Perform usability testing on features and APIs to document new releases, enhancements and bug fixes
  • Co- ordinate with the engineering, product, QA, and customer facing teams to gather key requirements, customer use cases and pain points.
  • Design effective communication to customers for company and product updates across industries
  • Work to improve the customer experience and response by revising and re- organizing the help site and API documentation.

Required Competencies

  • 1- 2 years of experience as a Technical Writer or Technical Content Writer.
  • Bachelor s degree in English, Computer Science, Communications or similar degree.
  • Working knowledge of REST API, Microsoft Office Suite, Postman, Snag IT, Camtasia or other video editing tools, diagramming tools. Knowledge of WordPress is a plus.
  • Excellent communication skills, both written and verbal.
  • The ability to take ownership of work, as well as work alongside multiple teams.
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Keyskills :
editingdocumentation content managementmicrosoft word customer relationssnag it ms officeuse cases

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