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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | ustomer Service (International) |
| EmploymentType | Full-time |
Role Information Process Executive / Sr. Process Executive/ Technical Support Position Summary :Execute transactions as per prescribed guidelines and timelines. Follow predefined procedures with the objective to meet performance parameters.Required skills:Communication and Customer Service Skills Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesDisplay Ownership and accountabilityQuickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empatheticallyExcellent comprehension and articulation skillsExcellent communication skills verbal and writtenDemonstrate positive attitudeWillingness to learn and open to feedbackHelpfulPatience and perseveranceAnalytical and Problem solving skills :Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issuesProblem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficientlyAble to identify sales opportunities and upsellingTime Management Skills :Being proactive and show the utmost respect for customers timeGood time management, ensuring all contacts with customers add valueAbility to MultitaskComputer skills :Excellent PC and data entry skillsGeneral support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etcKnowledge on basic concepts of networking.Working knowledge of MS OfficeQualification : Any graduate (min 15 years education)Work Location : Bangalore and PuneShifts : Flexible to work in 24/7 shift
Keyskills :
communicationc++microsoftsupportinternationalcallcenterofficecustomertechnicalinternationalvoiceprocessserviceinternationalvoicevoiceentryskillsdata