Implementations Engineer

Job Description

Implementations EngineerNetwork SuccessBengaluru, Karnataka, India WorkSpan is the first- ever Ecosystem Cloud. Ecosystem Cloud is an online platform where companies are working together to build- with, market- with, and sell with all of their ecosystem partners on a single, secure, connected network. It s as easy as connecting with your partners who are already on the network or inviting them to join the 180+ companies that are running over $130M in managed funds $3.1B of the influenced pipeline a year. WorkSpan is a privately held company backed by Mayfield, is currently in use by global enterprises including SAP, Google, Accenture, CenturyLink, Infosys, Lenovo, etc.The OpportunityReporting to the Sr. Manager of Implementations, the Implementations Engineer will be responsible for the implementation of WorkSpan Enterprise clients.The Network Success implementation team s charter is to implement programs on the WorkSpan platform for our customers and their partners. Your goal will be to meet business needs while making platform decisions to unlock business value for our users. The team also supports internal clients - - NSMs (with new and existing customers). The team will implement programs under the following sample scenarios:New customerOnboarding the first programExisting customerOnboarding a new program Expanding an existing program (e.g., new partners, new reports, new processes, new integrations)Partner(s) Onboarding a customer s partners and their specific needs on to WorkSpan as needed. Usually determined by Sales and Network Success Managers This position is key in delivering Standard, Configured, and Custom Implementations of WorkSpan Use Cases for all our customers. Key ResponsibilitiesOwn technical delivery of a working solution from design, through to working with partner engineering teams through integration, testing, implementation, and launchCreate tools, automation scripts, and documentation to optimize, and improve customer onboarding experience and time to go- liveBe a technical subject matter expert and represent the full internal and external API capabilities of WorkspanDesign data ingestion processes for acquiring new datasets supporting key business initiativesWork closely with Product and Engineering to architect technical solutions to manage the balance between standard, configured, and custom implementationsAssisting customers with evaluations and benchmarks, system configuration, and workflow implementation.Help customers with the integration of their home- grown or 3rd party business solutions like Salesforce, Marketo, etc. Work with the internal Product and engineering team to set up, configure and test data and system integrationsDeliver a live system for customers with their own data in the SLAs defined by the Network Success and Sales teams. Need to haveBachelor s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field equivalent with experience working in SaaS domain3- 5 years of experience in technical consulting roles such as professional services or technical sales engineeringProject management and cross- functional leadership skills to work with various teams supporting a timely customer use- case deployment and go- live across multiple teams3+ years of experience working or building with one or more programming languages or platforms: Python, Java, C# or Google App Script.Knowledge of the web technology stack ( HTML, JavaScript, RESTful APIs)Experience in MySQL, Google DataStore or other relational/ No- SQL database covering designing, deploying, troubleshooting, and performance tuning in a production environmentGit and automated code deployment solutions such as JenkinsThe technical know- how of clouding computing services like AWS or Azure or Google CloudExperience with Agile engineering practices, such as Scrum, Test- Driven Development, and Continuous IntegrationA great communicator, comfortable explaining complex concepts to both technical and non- technical audiences in verbal and written form to audiences large and small. Next Steps. But don t stop there give us a few reasons to really get excited about you. Share your thoughts on:Whatre the best and worst Implementations related experiences you ve ever hadWhyWhat are the 3 top best practices you would instill in your model Implementation teamTell us about one of your biggest strengths and weakness, or areas where you could use improvement.Where in your career would you like to see yourself in the next 2- 3 years,

Keyskills :
eadership skills managed funds technical subject matter computer science system configuration sql database