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IBM BigFix Suite SW/Application Tech Support Practitioner

2.00 to 4.00 Years   Bangalore   15 Dec, 2020
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Work Experience :2.5-4 years
  • Must Have Skills :IBM BigFix Suite,Microsoft Windows Server Administration
      • Key Responsibilities : A: Managing patch calendar for Windows servers B: Pre and Post patching validation C: Bigfix Job deployment D: Creating Bigfix Fixlets E: Prepare documentations and specifications F: Handle common upgrade procedures, such as upgrade, deployment, service, migration, etc G: Profile server resource usage, optimize and tweak as necessary H: Collaborate with other team members and stakeholders
      • Technical Experience : A: Should have 3 to 4 years experience in Bigfix server installation and Configuring relays B: Package creation using Admin studio C: Strong proficiency in Bigfix Tool and Bigfix server architecture D: Understanding Bigfix relay servers E: Build/ Manage server Clusters F: Resolve / reschedule Backup failure issues G: Troubleshoot Server problems - unexpected reboot, memory dump RCA H: Coordination with Microsoft if required
      • Professional Attributes : A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision
      • Educational Qualification : A: 15 years full time education
    • Additional Information : A: Should be open to work in shifts
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Keyskills :
admin studiowindows serverserver installationserver architecturecommunication skillsprofessional serviceswritten communicationtechnology operations

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