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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Rs 1.5 - 4.5 Lakh/Yr |
Industry | BPO / Call Center |
Functional Area | Customer Service (International) |
EmploymentType | Full-time |
Job Responsibility:-Learn and use groundbreaking technologies.-Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs.-Leverage your experience to provide feedback to the team on how to improve our services-Drive customer communication during critical events.-Provide support and resolve technical issues via phone, email and other electronic communications-Build credibility and trust with the customers/players by empathizing with their problem in words, proactively, understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performedQualification & Requirements:-Minimum 6 months of customer service experience through phone, email and chat. Experience in the gaming/tech support would be an asset-Excellent oral and/or written communication skills-Customer service experience with strong customer focus-Excellent team player with experience and passion for gaming-Strong analytical and troubleshooting skills and experience-Self-starter who is excited about learning new technologies on a daily basis-Strong multi-tasking skills.Benefits:-Best in the industry pay-Performance based incentives-Incredible growth opportunities from internal IJPs-Regular Rewards and Recognition Program-Monthly Employee Engagement Activities-Free unlimited meals -Free transportation (both ways) for maximum ease-Security Escort for women taking Company cab post 9pm-Housing conveyance allowance -Medical InsuranceCandidate Profile:-Excellent communication skills - verbal and written.-Minimum 6 months of customer service experience through phone, email and chat. -Experience in the gaming, tech support would be an asset
Keyskills :
telecallingustomercarecallcenterinternationalbpocustomercareexecutivevoiceprocesscustomerservicedomesticbpovoicesupportphonebankingcallcenteroperationscustomersupportbpovoice