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Head - Global Customer Success - SaaS (

5.00 to 15.00 Years   Bangalore   16 Aug, 2022
Michael Page
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Industry - IT-Software / Software ServicesCategory - Sales & MarketingJob Type - Permanent - Lead the Customer Success and Implementation team for the organisation, with pre-dominant focus on the US geographyWork directly with the co-founders and functional leadership teams to build short term and long term strategies, with a focus of growing the book value of existing accounts.Client DetailsOur client is one of the global leaders in the MarTech space, that helps brands with location based intelligence, that helps the businesses with their local marketing, customer engagement and discovery. They are a Series A stage organisation, backed by marquee investors and trusted by brands globally.Description:The candidate would be required to manage the below responsibilities: - Lead the Customer Success, Implementation and Customer Support teams for the organisation, with pre-dominant focus on the US geography- Work directly with the co-founders and functional leadership teams to build short term and long term strategies, with a focus of growing the book value of existing accounts.- The person would be responsible for not only leading the CSAT metrics, but also the account management / up-sell / cross-sell function with the existing portfolio of clients globallyProfile:The ideal candidate must have: - Atleast 12 to 15 years of experience in customer success function, with atleast 5 years of leadership experience- Managed not only teams focusing on CSAT / adoption metrics but also responsible for the growth of revenue from existing clientele- Experience in managing US geography / clientele- Prior experience in managing multi-geo large teams would be huge bonus- Must be based out of / willing to relocate to Bangalore- Prior experience in MarTech space would be an advantageJob Offer:- Opportunity to lead the global customer success function for a hyper-growth SAAS company- Work directly with the co-founders- Lead a global team- Industry leading compensation and stock optionsTo apply online please click the Apply button below. For a confidential discussion about this role please contact Jishnu Banerjee on +91 hidden_mobile 6823 Contact - Jishnu Banerjee - +91 hidden_mobile 6823 The Apply Button will redirect you to website. Please apply there as well.,

Keyskills :
local marketingcustomer supportaccount managementcustomer engagementsaascsatsalesidealmetricssoftwareadoptionmarketingportfoliogeographymanagementleadershipengagement

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Head - Global Customer Success - SaaS ( Related Jobs

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