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GTS- Associate

1.00 to 5.00 Years   Bangalore   20 Sep, 2022
Bhavyansh Infotech India Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings of the day!We are Hiring forGTS- Associate
    • Troubleshooting on Microsoft and IOS platforms.
    • Strong Communication Skills, mostly 95 % calls will be from US and UK clients
    • Basic Mail server knowledge to create Distribution lists etc.
    • Managing incidents including business expectations and communication.
    • Act as a single point of contact for phone calls and emails and tickets generated via internal tool from staff regarding IT issues and queries.
    • Receiving, logging and managing calls from internal staff via telephone and email.
    • Routing tickets to respective tracks for further resolution as and when.
    • Maintaining an Asset Database and track changes for softwares installed.
    • 1st line support - troubleshooting of IT related problems from in-house software and applications, such as Laptops, Desktop, applications like Oracle, time tracking and Printers etc.
    • Troubleshoot basic network issues such as IP conflict.
    • Log all calls in the Service Desk Call Logging system.
    • To maintain a high degree of customer service for all support queries and adhere to all service management principle
    • An ITIL qualification is preferable but not essential
    • MCP certification would be desirable
    • Tech or other graduation in Information and technology degree is must.
    Regards,HR Team

Keyskills :
troubleshootingiosios development

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