hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Engineer 2

7.00 to 11.00 Years   Bangalore   11 Dec, 2019
Juniper Networks India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

Ensuring customers success is the absolute number one task in Mist, a Juniper company. This role is a smokejumper who goes distances to make sure customers are wildly successful. A person who communicates with customers, understand their questions as well as solves complex technical issues. In this role, you will quickly become the subject matter expert in Enterprise Wireless and Wired Networks and Location Technologies. Depending on bandwidth, the ideal candidate may be asked to execute feature testings, which allows her/him to grow in multiple engineering aspects.

Responsibilities:
  • Triage and Resolve Customer Support Escalations from multiple inbound channels
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
  • Provide technical updates to the team
Minimum Qualifications:
  • BA/BS/MS in EECS or related discipline.
  • Ability to remain calm, composed and articulate when dealing with difficult customer situations.
  • Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
  • Ability to quickly and accurately assess the technical aspects of a problem
  • In-depth Networking knowledge
  • Experience level: 1~4 years
    • Preferred Qualifications:
  • Understand how various WiFi features work and be able to recognize when it isn t working as expected.
  • Analyze logs and pinpoint root causes.
  • File Jira tickets on failed test cases and bugs found.
  • Work with developers and drive solution.
    • Other Information:

  • Daily has at least 4+ hours to work in US Pacific working hours (8am~6pm), i.e.either an early shift or a late shift.

  • Relocation is available for this position

  • Travel requirements for the position: 0%

    • ,

    Keyskills :
    test casescustomer support project administration jirawifi rootideal triagejuniper

    APPLY NOW

    Engineer 2 Related Jobs

    © 2019 Hireejobs All Rights Reserved