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Job Location | Bangalore, Karnataka |
Education | Not Mentioned |
Salary | Not mentioned |
Industry | Not mentioned |
Functional Area | Not Mentioned |
EmploymentType | Full-time |
:About this opportunityThe prime function of this role is to act as a Line manager of larger group, subject matter expert, and customer strategy liaison, leading a small dynamic team of specialists in ensuring the effective management, operation, and development of the customers network, demonstrating in depth expertise of the technical solution, specializing in one of the defined technologies.As a 3rd line function the key focus is on proactivity, service improvement, vendor focus and customer collaboration. The role is both to demonstrate these competences, whilst guiding and advising a team to ensure their compliance and understanding of the overall customer strategy. Leading the team in their underlying responsibility to provide operational support and insight to the 2nd level support teams, identifying areas of weakness and improvement internally, and driving solutions.