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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,SBU Head / CEO / Director |
| EmploymentType | Full-time |
Role Proficiency: Level of Proficiency: Independently manage and deliver outcomes for one or more client accounts with the respective account managers, totalling a portfolio of $10-$30 mil. Provide leadership to manage service delivery across multiple business functions and projects encompassing design, development, maintenance and support of digital and traditional projects operating on agile and waterfall models. Understand clients businesses and UST s capabilities well in order to plan delivery and growth strategy. Outcomes: 1. Review and create delivery strategy for projects across client accounts including evangelizing delivery excellence, digital transformation as appropriate, business outcomes that the client strives to achieve and management of service levels and commitments from UST. 2. Manage key client and internal stakeholders for engagements. Understand expectations and facilitate business requirements, status meetings, governance for engagements. Engage/work with client and UST stakeholders and drive through the E2E requirements of the delivery; ensuring customer expectations are met. 3. Leverage QBRs effectively to catalyse strategic discussions engaging client and UST leadership. 4. Drive digital transformation with clients and teams, focus on service improvements, and value-adds. Propose innovative ideas to the customer beyond standard delivery for all types of engagements. 5. Drive adoption of well-established delivery plans, standards, processes, best software engineering practices, right infrastructure, RACI matrix and RAID Log to deliver high quality products 6. Provide thought leadership to create a culture of innovation within the teams to develop innovative solutions to business problems. 7. Influence teams strategically towards productivity for transformation encompassing digital, cultural, domain and business outcomes. 8. Responsible for the P&L of a portfolio with TCV of $ 10-30 mil and for achieving an EBITDA of at least 25% 9. Drive Service Level management, pre-empt and mitigate delivery risks. Create and review risk and mitigation strategy regularly. Communicate proactively with leadership to flag risks and request help. 10. Responsible for a team of 250 1000 employees; provide individual, team and peer mentoring as appropriate and required to develop capabilities within team, function and organization. 11. Coach leads within team on leadership abilities. Groom leaders to take on higher level roles, upskill themselves, and managing projects/engagements effectively and independently. 12. Work with account delivery teams to implement a robust knowledge management plan by building a strong network for collaboration; creating knowledge repositories, robust training programs and avoid single points of failure 13. Manage P&L effectively for the portfolio. Apply financial levers like utilization, pyramid correction, contract shifts, and differentiated pricing models to improve the cost of delivery continuously and improve engagement level profitability. 14. Conduct periodic reviews and tracking of delivery milestones and statuses; provide feedback to teams and track actions to completion. 15. Prepare and present business reviews to leadership.,
Keyskills :
service levelstraining programspeer mentoringenvironmental impact assessmentservice level managementservice levelsoftware engineering practicesservice deliverythought leadershipclient accounts