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Desktop Support Engineer, Desktop Engineer

2.00 to 7.00 Years   Bangalore   24 Feb, 2020
Electrobrain Modern Technologies private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / HelpdeskApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

Responsibilities and Duties

  • Proficient in working and troubleshooting issues remotely.
  • Fix issues related to Windows(XP, Vista, 7,8,10), Mac, Chromebook, Surfacebooks. Issues can be start-up problems, re-installation of OS, application install/remove troubleshooting, OS patching etc.
  • Fix email issues related to outlook, inbuilt mail(windows,mac), other commercial emails such as Gmail, Ymail etc. Issues such as password recovery, account setup, sync, etc.
  • Fix other peripheral issues related to Garmin, Speakers(wired/wireless), Printers (wired/wireless), Routers(cisco, netgear, D-link etc.), extenders, IP cameras. Issues such as setup/installation, troubleshooting of above mentioned peripherals.
Required Experience :2-10 years in Desktop SupportSkills:
  • Outstanding verbal and written communication skills in English.
  • Should possess good telephonic and email etiquettes.
  • Must be able to manage multiple open cases at one time.
  • Rapidly establish good working relationship with customers and other team-members.
  • Must be Punctual.
  • Must be a good listener.
Education:Any technical diploma/degreeNote: Candidate must be comfortable with night shift.BenefitsLucrative IncentivesWorking Days 5

Keyskills :
technical assistanceinstructions networkinglan desktop supporttroubleshooting technical documentationmanuals

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