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Deputy Manager Training

4.00 to 6.00 Years   Bangalore   27 Feb, 2020
Flex-i Partners
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Greetings from Flex-i Partners.We are currently hiring for an Insurance giant which is a market leader. The offered role is for a Deputy Manager - Training.Key Accountabilities :-

  • To take care of all training needs arising out of the Head office.
  • To handle all existing training programs for field customer service teams.
  • Managing periodic assessments for various verticals.
  • Manage training for Service partner teams.
  • Content design, dashboard reporting etc.
  • End to End management of Training Management System.
  • Deliver behavioral training as required by the management.
  • To reach out to various stake holders ,comprehend functional training needs as expressed by the stake holders including all functions under CSO & Service Delivery, Call Centers, Field and IT.
  • Create training modules.
  • Conduct Train the Trainer and certification.
  • Conduct content and delivery audits.
  • Track and report progress of various training on a periodic basis.
,

Keyskills :
design training management ontent customer service needs

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