Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Our CompanyChanging the world through digital experiences is what Adobe s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Position SummaryMagento Commerce Cloud is a managed hosting platform for the Magento eCommerce software. Magento Commerce Cloud was added to the Adobe Experience Cloud to enable all Adobe customers to make every moment personal and every experience shoppable. The Customer Technical Advisor s (CTA) role is to provide ongoing client technical consultation on Cloud and Magento application tools, optimizations, and solutions. The CTA role includes advising merchants, external developers, and internal teams to ensure successful site launches and ongoing site stability for Magento Cloud customers. Along with technical consultation, the CTA s role includes educating clients on how existing and new product features and functionality work and address product-related questions and technical challenges.The CTA Manager would manage a team of CTAs, and be responsible for people management, delivery, escalation management, process improvement, and team capacity planning. This position requires an experienced candidate, with a strong management background in technical consulting/support/account management roles and customer-facing, and relationship management skills. The CTA manager will directly manage a team of CTAs, including recruiting, on-boarding and ongoing team development and growth responsibilities. Furthermore, the CTA manager will provide oversight on, and be accountable for, all of the customers assigned to his/her team. You are a great communicator, have strong executive presence, perform well under pressure, and are passionate about customer success. De-escalation skills are a must in this role. Must have aptitude for learning new and complex technologies and keep abreast of technology evolution and motivate your team to pursue new solutions, proactively research, and stay ahead of the curve, continuously drive self-development of new skills, and improvement of existing skills.What youll do
Keyskills :
project managementjavadeliveryreportingcustomer relationsms excel pivot tablesrole modelkey accountspivot tablesproblem solvingmanaged hostingteam development