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Customer Success Manager

4.00 to 9.00 Years   Bangalore   09 Jan, 2023
IMPACT INFOTECH PVT LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 5 - 12 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Learn about Group Mediclaim and Loop Health benefits so that you can articulate the value to existing and new customers.Educate our clients about health benefits management and onboard them to our own dashboards and roster management tools.Develop a deep relationship with the customer and an understanding of their employee health to be able to suggest specific Loop Health product features, interventions, and value propositions.Help execute and iterate the Loop Health onboarding experience to maximize client enrollment in our app and understanding of our benefits.Be the customers voice within Loop Health providing feedback to our Product team to develop/identify new features.Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)Serve as the internal voice of the customer and advocate for our clients needs (services, support, product management, executive alignment).Manage and track key performance indicators (KPIs) claims settlements and health app adoption.Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account --Executives and identify opportunities for customer references and case studies.You may travel on-demand to a customer site for short visits.experience in customer success, client management, product management, relationship management, or a strategic consulting organization.Prior experience working at a B2B SaaS or online services company preferredBachelors or Masters degree from a renowned college or university.Process oriented and analyticalPrevious experience using CRM tools, ticketing software and other tech enablement preferredAdvanced knowledge of Microsoft Excel/Word.Passion for solving client challenges and commitment to client delight.Proven ability to coach, mentor, and develop individual contributors.Naturally curious, with excellent critical-thinking skills.

Keyskills :
b2b marketingcrmword

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