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Customer Success Manager

5.00 to 9.00 Years   Bangalore   18 Aug, 2022
Skyleaf Consultants
Job LocationBangalore
EducationNot Mentioned
SalaryRs 34 - 40 Lakh/Yr
IndustryIT - Software
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job descriptionRoles and ResponsibilitiesAs a Customer Success Manager you will prioritize the goals and needs of our customers.CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features.The key skills required are:
    • You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
    • You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
    • You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
    • You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
    Desired Candidate Profile
    • 5+ years of experience working with enterprise-level strategic customers on technology solutions.
    • Ability to understand complex business requirements.
    • Ability to quickly learn and explain technical concepts.
    • Good project management skills.
    • Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
    • Very good verbal and written communication & presentation skills.
    • Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
    • Very hands-on experience in Excel sheets and advanced data analysis.
    • Excellent communication skills and experience working with a SaaS company would be ideal.
    Interested Candidates can share updated resume at hidden_email

Keyskills :
sqlapicustomer support operations

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